Kripa Revival Centre respects the private and often sensitive nature of an enquiry about addiction treatment. We use information only for clear care, communication, safety, operational and legal purposes.
1. Who we are and what this policy covers
Kripa Revival Centre (“Kripa”, “we”, “our” or “us”) is a residential de-addiction and rehabilitation centre in Hebbal, Bengaluru. This policy applies to information received through this website and through enquiries made by telephone, email or WhatsApp.
Clinical, admission and resident records may also be covered by separate consent forms, admission documents and care-related notices. If another notice conflicts with this website policy for a specific service, the more specific notice will apply to that service.
2. Information we may collect
We collect only information that is relevant to an enquiry, our services or the safe operation of the website and centre. Depending on how you contact us, this may include:
- Your name, telephone number, email address, location and preferred way to be contacted.
- Information you voluntarily share about alcohol or drug use, physical or mental health, medication, treatment history, family circumstances or support needs.
- Messages, call details, appointment or visit arrangements and our responses to your enquiry.
- Information supplied by a family member or another person seeking help for someone else.
- Basic technical and security information created when the website is accessed, such as IP address, browser type, device information, request time and hosting logs.
Please use care when sending sensitive information. WhatsApp and ordinary email are convenient but may not be appropriate for detailed medical records. Share only what is needed for the first conversation unless our team asks for more information and explains the appropriate method.
Information about another person
If you give us information about a family member or another individual, you should have a lawful reason to do so and, where appropriate, their permission. We may need to verify details directly with that person before taking further steps.
3. How and why we use information
We may use information to:
- Respond confidentially to an enquiry and explain available care, admission or family-support options.
- Arrange calls, assessments, visits, admissions, treatment coordination and follow-up conversations.
- Assess whether Kripa may be an appropriate and safe setting, subject to a clinical or admission assessment.
- Protect residents, visitors, staff, systems and the centre, and respond to emergencies or safeguarding concerns.
- Operate, secure and improve the website and our enquiry channels.
- Meet record-keeping, regulatory, legal and professional obligations, or establish and defend legal rights.
We process information with your consent where consent is required, when you voluntarily provide information for a stated purpose, when processing is necessary to provide a requested service, or where another lawful basis or legal obligation applies. You may withdraw consent for future processing by contacting us, although this will not affect processing already lawfully completed.
5. Security and retention
We use reasonable administrative, technical and physical safeguards appropriate to the nature of the information. No website, messaging platform or transmission method is completely secure, so we cannot promise absolute security.
We retain information only for as long as reasonably necessary for the purpose for which it was collected and for applicable clinical, operational, safety, accounting, regulatory or legal requirements. Retention periods vary according to the type of record and whether an enquiry leads to assessment, admission or treatment. When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.
Children and young people
This website is intended for adults seeking information about Kripa’s services. If information about a child or young person is provided, we will handle it with additional care and may require consent or involvement from a parent, guardian or other authorised person, subject to applicable law and safeguarding needs.
7. Your choices and requests
Subject to applicable law and relevant care or record-keeping obligations, you may ask us to explain the personal information we hold about you, correct inaccurate or incomplete information, withdraw consent for future processing, or request deletion where retention is no longer required. We may need to verify your identity before acting on a request.
You may also raise a concern about how your information has been handled. We will acknowledge and review privacy concerns within a reasonable time.
8. Changes to this policy
We may update this policy when our services, technology or legal obligations change. The current version will be published on this page with its updated date. Material changes may also be communicated through another appropriate channel.
9. Privacy and grievance contact
For a privacy request, correction or grievance, contact the Centre Administrator. Please do not include detailed medical information in your first email.